Customer Service / Account Manager
8900 Highway 65 Ste. 1 Cynthiana, IN 47612 US
Job Description
Position Summary:
HR Solutions is seeking a Customer Service / Account Manager to join our client's growing team.
Responsibilities:
- Train, coach, and coordinate the responsibilities of Customer Service Associates including providing exceptional customer service and creating repeat customers
- Manage communications regarding ongoing quotes, samples, and projects
- Monitor and analyze customer feedback and data to identify areas for improvement and implement necessary changes
- Collaborate with cross-functional teams to ensure consistent and seamless shipping and follow-up regarding custom orders
- Resolve escalated customer concerns and complaints in a timely and satisfactory manner
- Plan and execute customer events and promotions to enhance the overall shopping experience
- Oversee and manage the Sales team, providing guidance and support as needed
- Bachelors degree preferred but not required or equivalent experience
- 2+ years’ management experience required
- Must have strong customer service, attention to detail, de-escalation, and problem-solving skills
- Strong Microsoft Word, Excel, and Outlook skills
- $75,000+ / year plus performance bonus depending on experience
- Excellent benefits offered
vhubiak@hrsolutions-inc.com
Please know that, due to volume of responses, only those candidates who meet the requirements described above will be contacted.
To see all of our career opportunities, visit us at: www.hrsolutions-inc.com
HR Solutions, Inc. is proud to be an Equal Opportunity Employer
At HR Solutions, Inc. we take pride in developing effective and professional relationships with our clients. We have been selective in building our own staff from the most highly qualified, certified, and experienced individuals in the Tri-State area. Our team of consultants has accumulated extensive Human Resources experience in Staffing, Executive Recruiting, Corporate Outplacement, Executive Coaching, Training and Organizational Development.
Meet Your Recruiter
Vicki Hubiak
President / CEO
Earned a bachelor’s degree in Business with an emphasis in Marketing from the University of Evansville. Prior to starting her business, she was Employee Relations Manager with Peabody Energy. She has over 20 years of experience in HR specializing in executive recruiting, corporate outplacement, consulting and career management. In 2008 Vicki obtained the Certified Business / Executive Coach designation through the Certified Coaches.