Customer Service Specialist

Evansville, IN 47711

Posted: 03/20/25 Employment Type: Direct Hire Industry: Customer Service Job Number: 5542 Pay Rate: 75,000

Job Description

Customer Service Specialist

Position Summary:

HR Solutions, Inc. is seeking a Customer Service Specialist for our growing manufacturing client in the Evansville, IN area.

Responsibilities:
  • Respond to customer inquiries regarding products, and services through phone, email, and other communication channels.
  • Provide detailed information on product specifications, pricing, availability, and lead times, ensuring that customers make informed decisions.
  • Assist with processing customer orders, tracking shipments, and managing product inventory, ensuring on-time delivery and high customer satisfaction.
  • Troubleshoot and resolve customer issues related to orders, product quality, shipping discrepancies, and technical questions about company products.
  • Collaborate with the sales and logistics teams to ensure smooth order fulfillment and accurate delivery timelines.
  • Maintain accurate records of customer interactions, including inquiries, orders, complaints, and resolutions.
  • Assist customers with customizing orders, including printing options, sizes, and material types, based on their specific needs.
  • Provide follow-up on previous customer inquiries and orders, ensuring all issues are resolved in a timely and professional manner.
  • Continuously stay updated on product offerings and industry trends to provide informed support to customers.
  • Contribute to team training and sharing of best practices to improve customer experience.
  • Maintain a positive, solution-oriented attitude in all customer interactions, and represent the company in a professional manner.
Qualifications:
  • 5 – 6 years of customer service experience required; Bachelors degree preferred
  • Ability to independently manage key accounts over multiple product lines
  • Must have strong communication and active listening skills
  • Proven ability to meet or exceed deadlines
  • Ability to stay organized while supporting multiple projects
Compensation:
  • Up to $75,000 / year depending on experience
  • Excellent benefits offered
TO APPLY: If your background and qualifications match this position, please send your updated resume to: Vicki Hubiak, President / CEO

vhubiak@hrsolutions-inc.com
Please know that, due to volume of responses, only those candidates who meet the requirements described above will be contacted.

To see all of our career opportunities, visit us at: www.hrsolutions-inc.com

HR Solutions, Inc. is proud to be an Equal Opportunity Employer
At HR Solutions, Inc. we take pride in developing effective and professional relationships with our clients. We have been selective in building our own staff from the most highly qualified, certified, and experienced individuals in the Tri-State area. Our team of consultants has accumulated extensive Human Resources experience in Staffing, Executive Recruiting, Corporate Outplacement, Executive Coaching, Training and Organizational Development.
 

Meet Your Recruiter

Vicki Hubiak
President / CEO

Earned a bachelor’s degree in Business with an emphasis in Marketing from the University of Evansville. Prior to starting her business, she was Employee Relations Manager with Peabody Energy. She has over 20 years of experience in HR specializing in executive recruiting, corporate outplacement, consulting and career management. In 2008 Vicki obtained the Certified Business / Executive Coach designation through the Certified Coaches.

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About Evansville, IN

Ready to kickstart your career in the vibrant region surrounding Evansville, Indiana? This dynamic area boasts a unique blend of rich history, stunning scenic beauty along the Ohio River, and a thriving arts and culture scene. With renowned landmarks like the Angel Mounds State Historic Site and the Mesker Park Zoo, as well as a plethora of art galleries, theaters, and the beloved Evansville Otters baseball team calling this area home, there's no shortage of activities to explore outside of work. Consider joining our team to seize the incredible growth opportunities and discover the irresistible charm of Evansville and its surrounding areas. Browse our job listings now and take the first step toward a fulfilling career in this enchanting locale.