Tier I Support Technician
501 Main Street, Suite 305 Evansville, IN 47708 US
Job Description
Position Summary:
A client of HR Solutions is looking for a Tier I Support Technician to join their team immediately in Evansville, IN.
Responsibilities:
- Respond to and resolve basic technical support requests from end users via phone, email, or chat, ensuring timely resolution of IT-related issues
- Diagnose and resolve common technical issues related to computer systems, software, hardware, printers, and other IT equipment
- Install, configure, and update software applications and operating systems on user devices
- Assist with basic hardware setup and troubleshooting, including desktops, laptops, printers, and peripheral devices
- Perform routine checks to ensure proper functioning of systems, including monitoring system alerts and network issues
- Record and maintain detailed logs of support requests, troubleshooting steps, resolutions, and follow-up actions in the IT ticketing system
- Assist users with password resets and account management, ensuring security protocols are followed
- Provide basic user guidance on common software tools and hardware equipment
- Identify and escalate unresolved or complex issues to higher-tier support teams
- Assist in tracking and managing IT equipment inventory and ensuring proper storage and maintenance
- Follow company IT policies and best practices to ensure data security, compliance, and standard operating procedures
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred; relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) a plus
- Strong knowledge of IT systems and applications, including Microsoft Windows, Office 365, Active Directory, and basic networking principles
- Experience with hardware and software troubleshooting, installation, and maintenance
- Excellent problem-solving and communication skills
- Ability to work independently and prioritize effectively
- $20.00 - $24.00 / hour or more depending on experience
- Excellent benefits offered
nhubiak@hrsolutions-inc.com
Please know that, due to volume of responses, only those candidates who meet the requirements described above will be contacted.
To see all of our career opportunities, visit us at: www.hrsolutions-inc.com
HR Solutions, Inc. is proud to be an Equal Opportunity Employer
At HR Solutions, Inc. we take pride in developing effective and professional relationships with our clients. We have been selective in building our own staff from the most highly qualified, certified, and experienced individuals in the Tri-State area. Our team of consultants has accumulated extensive Human Resources experience in Staffing, Executive Recruiting, Corporate Outplacement, Executive Coaching, Training and Organizational Development.
Meet Your Recruiter
Nicholas Hubiak
Director of Recruiting and Staffing
Attends University of Southern Indiana and is a senior working on a bachelor’s degree in Graphic Design. He has over 13 years combined experience managing projects, customer service and graphic design. Nicholas was previously employed for four years by Shoe Carnival reporting to the Marketing Director as a Visual Coordinator.